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Q: What is "fulfillment"?
Q: What other related logistics services do you
offer?
Q: What do you mean by Inventory tracking is
available 24/7 via our
On Line Web Management System?
Q: Do you process returns?
Q: Which carriers or trucking lines do you use
to deliver my product?
Q: What kinds of items will you warehouse, ship,
repack and fulfill?
Q: Can you help me out in shipping my inventory
to you initially?
Q: How do I budget for your services, and when
and how do you bill?
Q: I need more information about your services.
Who do I contact?
Q: What is "fulfillment"?
A: Your product is received and then
stored on racks and/or bins within our 1.2M
square foot secure warehouse based on the cube,
weight, and frequency of shipments.
There is a basic sequence of steps we use in our
professional fulfillment service to handle your
goods stored in our warehouse. These steps
we use in our professional fulfillment service
to handle your goods stored in our warehouse.
These steps are an integral part of the
Warehouse Management System software Fresh
Warehousing & Fulfillment uses to manage your
supply chain. Our Warehouse Management
System (WMS) is also designed to interface with
your software systems. Because of our
diligent oversight of these systems your
involvement is kept to a minimum, giving you
time for research and development of your next
product or promotion:
- Product Inquiry - Initial
inquiry about offerings, visit to the
web-site, catalog request
- Sales Quote - Availability
and cost per item
- Order Configuration -
Where ordered items need selection of
options or order lines need to be compatible
with each other
- Order Booking - The formal
order placement or closing of the deal
(issuing by the customer of a Purchase Order
or an online order)
- Order Acknowledgment/Confirmation
- Confirmation that the order is booked
and/or received
- Order Sourcing/Planning -
Determining the source/location of item(s)
to be shipped
- Order Changes - Changes to
orders, if needed
- Shipment Release - Process
step where the warehouse/inventory stocking
point starts the shipping process. May
comprise of picking, packing and staging for
shipment
- Shipment - The shipment
and transportation of the goods
- Delivery - The delivery of
the goods to the consignee/customer
- Invoicing/Billing - The
presentment of the commercial invoice/bill
to the customer
- Settlement - The payment
of the charges for goods/services/delivery
- Returns - In case the
goods are unacceptable/not required
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Q: What other related logistics
services do you offer?
A: We customize the fulfillment and
warehousing services to your needs. In
addition to the steps shown in the question
above, Fresh Warehousing & Fulfillment is also
prepared to provide you with: warehousing
including food grade and Hazardous materials;
customer care relations service;
tech support; pick & pack;
light assembly;
dropshipping to distributors, resellers, OEM or
wholesalers;
refund and returns processing; monthly reorders;
credit card processing; brochure and package
insert print services; website assistance and
ecommerce solutions
and much, much more. Our team of
professionals is ready to be your outsourced
business resource.
In addition, our freight forwarding company can
handle all of your freight forwarding
needs,
trade show logistics at a discount,
and international shipping.
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Q: What do you mean by Inventory
tracking is available 24/7 via our
Online Web Management System?
A: Fresh Warehousing & Fulfillment
keeps current with the latest versions of our
Warehouse Management Systems which give you
instant access to up-to-date information about
your inventory, orders placed, and orders
shipped. With this type of web accessible
and secure Inventory and Order Management System
you can build inventories based on history and
current sales. Since this system is
connected to our internal database and
immediately available for you to see. Log
in from your office, your hotel, or from
anywhere you have internet access-27/7/365!
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Q: Do you process returns?
A: Fresh Warehousing & Fulfillment
will process any and all returns for your
products according to your published return
policy.
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Q: Which carriers or trucking lines do
you use to deliver my product?
A: Fresh Warehousing & Fulfillment
will deliver your goods in the most
cost-effective manner based on the size of the
order, the weight, and the location of the
customers.
Our transporation manager is an expert in low
cost LTL rate negotiations.
We also have strong relationships with all major
shipping carriers, both domestic and
international, including Federal Express, UPS,
and DHL. We can ship to any destination
across the USA and around the world. We
will work with you to determine the best shipper
for your products.
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Q: I need more information about your
services. Who do I contact?
A: Visit the Contact Us
page to receive more information about the Fresh
Warehousing & Fulfillment's wide range of
services available.
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Q: What kinds of items will you
warehouse, ship, repack and fulfill?
A: Fresh Warehousing & Fulfillment is
able to handle all of your products. We
are not only a privately held contract warehouse
for general goods,
but we have both AIB Food Grade Storage
and Hazardous Materials Storage and
Handling.
We handle all consumer packaged goods;
automobile OEM parts; food ingredients; beer
production ingredients; hazardous chemicals in
consumer packs and drums and will custom design
a solution for your product. Fresh
Warehousing & Fulfillment has clients ranging
from start-up firms all over the world to
Fortune 100 manufacturers.
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Q: How do I budget for your services,
and when and how do you bill?
A: Our Build-A-Budget Tool is designed
to guide you through the process of planning for
warehousing, distribution and/or fulfillment
services. This budgeting tool
can be emailed to
sales@freshwarehousing.com or call us at
618-271-5500, Extension 3006. We will work
with you to design the most efficient logistics
program to meet your objectives. We are
flexible and creative. Our third
generation firm will create the service to match
your needs! We also have three other
account management and vendor selection tools
for your use. Feel free to try them out!
We offer flexible billing cycles to fit your
accounting requirements, generally bi-monthly or
monthly.
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Q: Can you help me out in shipping my
inventory to you initially?
A: Fresh Warehousing has an
in-house transportation department
who is prepared to design a transfer of goods
from your current facility that will be easy and
economical. We have strong affiliations
with LTL
carriers as well as TL carriers. We can
also work with your preferred common carrier.
We are ready to provide freight forwarding
services
for container shipments and even handle custom
issues. Our proximity to rail, air, and
major intense highways make our strategic
Midwest location a plus for you in both
receiving and shipping your goods.
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